NarcBox Troubleshooting
My PIN won't work
"Invalid Credentials" or "Incorrect PIN": You may need to sync your box if you're getting messages that say "Invalid Credentials" or "Incorrect PIN" when trying to open the NarcBox. If you are a new employee or recently reset your pin, your box may ...
What to do if your NarcBox has a non-functional screen
If your screen is non-functional, please check these few things: - Are there any scratches or cracks on or near the screen? If so, follow the steps for scratches or cracks on or near the screen. - Is the box plugged in? If not plug it in and see if ...
Are your Tagged medications in good standing?
As new features have become available and each department/agencies are using our products we have been made aware of some items that could use some improvements. Since improvements can take time below are some useful things to check on a periodic ...
General Troubleshooting
If your NarcBox is having any type of issue please try the steps listed below: 1) Do a ten second internal reboot by pressing and holding the small red/black button that is inside the box (right behind the screen at the top) for ten seconds. Wait for ...
Checking Door Sensors (Latch and Arm Sensors)
You may need to find out what is going on with the Door Sensors if you are having unlocking/locking errors. You can also find more troubleshooting ideas here for unlocking/locking errors. Finding Latch and Arm Sensor Data running on firmware 3.40.00 ...
WiFi Connection Troubleshooting Steps
Make sure to have read up and implemented the information found here WiFi FAQ to ensure your network is set up for an ideal connection. Here are some troubleshooting steps if your NarcBox is having trouble connecting to WiFi, you're getting a ...
Bio Error
My fingerprint won’t read - getting a BAD ID error If you are having a hard time getting into your NarcBox because your fingerprint won’t read and/or the NarcBox is displaying BAD ID, try these things: Make sure your hands and are clean and dry. Make ...
Unlocking/Locking Errors
Door Won’t Unlock- If your NarcBox door won’t unlock, go into narcbox.com and find your box under NarcBoxes. You will select the edit button from the drop down actions menu. Once you are in the edit menu scroll to the bottom and you will find three ...
Narcbox Power and Battery
How to check if the battery is charging- ***Please be sure to use the right voltage (110V for a wall power cord and 12V for a vehicle power cord) and amps (max current drive: 1-1.5A) appropriate for the NarcBox. If your Narcbox appears to have an ...
Firmware Udpate Error/Problem on Standard Narcbox
It Updated but does not show a new Version/V number- When you are updating your NarcBox, be sure to have the door open the whole time. When the box reboots to finish the update, it should show you a new version number on the blue screen (below the ...
NarcBox isn't displaying my screens that I am expecting
Is the NarcBox not displaying the correct available options or correct screens that you are used to? Have you ever had a problem on the Narcbox where you want to select an option on the home / main menu screen but cannot because the button seems ...
Error Messages
Why am I getting a “NarcBox door is not secured” Message? There are optical sensors that watch the door to see if/when it opens. Sometimes, the limits on the sensors are not forgiving enough; and due to install location, orientation, and a speed bump ...
My NarcBox screen froze, what do I do?
Most of the time the NarcBox screen will freeze if the box is running older Firmware and/or the box needs a good reset. If the door is open, you can press the internal red or black reset button behind the screen near the edge of the circuit board. If ...
How do I reset my NarcBox?
There are two ways to reset/reboot your NarcBox. Be sure to always wait about 1-2 minutes after a reset for the box to fully reboot, find a connection, etc. Open the NarcBox Door and press the small red or black reset button on the inside of the ...
Why won’t my NarcBox Sync?
The NarcBox was unable to "open" the connection to the server. When this happens, the cause can be one of a few things: The WiFi router kicked the connection for some reason - Resetting the box can re-initiate the connection. See How do I reset my ...