WiFi Connection Troubleshooting Steps

WiFi Connection Troubleshooting Steps

Make sure to have read up and implemented the information found here WiFi FAQ to ensure your network is set up for an ideal connection.


Here are some troubleshooting steps if your NarcBox is having trouble connecting to WiFi, you're getting a consistent rotating clock, or your password is not being accepted but is correct: ***We will start off with small steps and add 1 or 2 to the same process until we get a positive result.  Or you can jump to the very last one if you'd like.***

First:
- Unlock and Open door, leave door open during the entire troubleshooting process
- Press and hold the internal reset button for 10 seconds  (10 seconds is the sweet spot)
- Wait 60 seconds to allow the NarcBox to fully reload (Very important to wait so it can reload without interruption)
- Go to Settings, Wifi, Scan Networks, Select the Network to connect to, enter password, Join/Connect
- Press Back and press the Sync Button.  Once a green checkmark or "Sync OK" appears you are good to go

If that didn't work try this:
- Restart your modem / router / hotspot (some can take 5-10 minutes or longer to reload)
- Unlock and Open door, leave door open during the entire troubleshooting process
- Press and hold the internal reset button for 10 seconds  (10 seconds is the sweet spot)
- Go to Settings, WiFi, Saved Networks, Select each Network and Forget. Do this for all of them until your list is empty
- Press and hold the internal reset button for 10 seconds
- Wait 60 seconds to allow the NarcBox to fully reload. (Very important to wait so it can reload without interruption)
- Go to Settings, Wifi, Scan Networks, Select the Network to connect to, enter password, Join/Connect
- Press Back and press the Sync Button.  Once a green checkmark or "Sync OK" appears you are good to go

If that still didn't work and/or you get a rotating clock while trying to forget each network or scan for networks, then let's try our unorthodox method to remedy the situation: 
- Take the box a few blocks away from any possible saved WiFi Network(s).
- Unlock and Open door, leave door open during the entire troubleshooting process
- Press and hold the internal reset button for 10 seconds  (10 seconds is the sweet spot)
- Go to Settings, WiFi, Saved Networks, Select each Network and Forget.  Do this for all of them until your list is empty
- Press and hold the internal reset button for 10 seconds
- Wait 60 seconds to allow the NarcBox to fully reload. (Very important to wait so it can reload without interruption)
- Go back to the station/vehicle where the box will be able to find WiFi
- Go to Settings, Wifi, Scan Networks, Select the Network to connect to, enter password, Join/Connect
- Press Back and press the Sync Button.  Once a green checkmark or "Sync OK" appears you are good to go

Still having trouble, please contact us any time by submitting a ticket, emailing at support@narcbox.com, or during business hours you can call us at 888-627-2269.

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