Why won’t my NarcBox Sync?
The NarcBox was unable to "open" the connection to the server. When this happens, the cause can be one of a few things:
Once you are able to make a connection please make sure your NarcBox is running on the most recent firmware. Most problems that occur with the NarcBox can be solved by resetting the NarcBox and updating the firmware. To do this see Firmware Updates
NarcBox Pre-Launch Protocol
The following protocol should be performed at least 1-2 weeks prior to your departments GO LIVE date with the NarcBox. Notify NarcBox support team ( firstname.lastname@example.org) of your planned GO LIVE and training dates and set up a call 5-7 days before ...
NarcBox Security Modes
The Narcbox supports 3 security modes, and they are all controlled from the website. The modes are: -Monitor -Secure -Lockdown Switching Modes - Switching the security mode is handled on the website, on the "NarcBoxes" page. Select a Narcbox, and ...
NarcBox Firmware Updates
Current Firmware released is '3.30.02' for V3 NarcBoxes and '1.5.4' for HQ's. If you have NarcBoxes that are running on anything lower, updating the firmware is recommended for best performance, stability, and access to the latest features. Please ...
NarcBox Firmware Update Changelog
3.30.02 - 9/26/2022 HotFix: updated how report saves while WiFi is connected but no data flow. 3.29.991/3.30.00 - 8/19/2022 Required 2 User for Medication Usage at beginning - To fulfill DEA recommendations. Exception if 'Shift Change allowing a ...
Forgot your PIN to access the NarcBox?
There are now two ways to Reset your PIN. Contact your Supervisor/Administrator and they can Reset the PIN online for you NarcBox user can reset PIN via www.narcbox.com/login Note: If you are a user within 2 agencies and use the same email address ...