My NarcBox screen froze, what do I do?
Most of the time the NarcBox screen will freeze if the box is running older Firmware and/or the box needs a good reset. If the door is open, you can press the internal red or black reset button behind the screen near the edge of the circuit board.
If your door is closed and the serial number on your box is 2300 or above (or has been upgraded by us), unplug the unit for 1 minute or more, once plugged back in the box screen will reset.
If your serial number on the box is lower than 2300 and it is closed and you are unable to open it, you will need to unplug the box and allow the battery to die. While waiting for the box to die, you can go online and place that box security setting to 'Monitor' mode. When the box has died and is plugged back in at a place where it had WiFi connection the box will automatically connect with WiFi and sync to our server, the door will unlock (due to the monitor mode setting) and the internal reset button can be pressed, or the screen will begin to work correctly from there.
Once working, check for Firmware updates, and update the box. Most frozen screens will occur with out of date firmware. More information about the latest firmware can be found at here.
Screen Issues on HQ
Blinking Screen - If your HQ screen is blinking (switching from a black screen to a blue screen), please check your power cord. The HQ needs a more powerful cord than a locker or a standard NarcBox. The HQ power cord is similar to a computer power ...
Resistive Touch Screen
Did you know that the screens on the NarcBoxes are a resistive touch screen? This allows the users to wear gloves while operating it. What does this mean to you? Do you ever find that your selection is just not correct? You try to select a 4 but a 7 ...
How do I reset my NarcBox?
There are two ways to reset your NarcBox. Open the NarcBox Door and press the small red or black reset button on the inside of the front panel near the top of the circuit board. This is known as a hard reset which is the strongest form of box reset. ...
NarcBox - Pouch Audit
Select Audit from the main screen Enter User(s) Credentials - PIN/BIO/RFID Enter another User(s) Credentials - PIN/BIO/RFID Scan the Pouch ID of which you wish to perform the Audit on Scan the security seal of the pouch If the pouch seal is unbroken, ...
NarcBox Firmware Update Changelog
3.40.02/03 - 9/29/2023 Fixed manual RFID Entry for Log Med Use. 3.40.00/01 - 9/21/2023 Changes to screen appearance with new fonts, colors, and graphics to create a more intuitive, natural experience. "View Inventory," feature allows you to quickly ...