Why am I getting a “NarcBox door is not secured” Message?
There are optical sensors that watch the door to see if/when it opens. Sometimes, the limits on the sensors are not forgiving enough; and due to install location, orientation, and a speed bump or two...you throw a "Door unsecured" alert when really a sensor just left its prescribed acceptable range for a few seconds.
This issue isn't common, but does happen from time-to-time, and the issue is always 'locked' to specific hardware; meaning you likely only see this on one specific device.
We are working on tuning the sensor algorithms, to make the Narcbox more immune to these false events. These would come to you in the form of a firmware update which are being worked on periodically. It is always a great idea to update to the latest firmware when available.
I'm getting an "Open Error", "Timeout" or other WiFi Error:
"Open Error" simply means the box can't "open" a connection to the website. This can be caused by a variety of factors; and is commonly a temporary condition.
"Sync Failed Timeout" means the WiFi connected to the box is weak and is not able to send data to and from the box in a timely manner.
If this is a new network connection, it is possible there is a firewall or some other network setting that is not allowing the box to communicate through that connection. See WiFi FAQ for recommended whitelisting information.
If this is a connection you have used before, typically what happens is the router "dropped" the communication port while leaving the connection alive. This is usually temporary as routers reset ports frequently. Wait 15-30 minutes and then try again.
In some cases, the network connection is just taking too long to get a response through, and the box "times out" while waiting for a response.
If this error is consistent see our troubleshooting steps.
NB Error 66:
NB Error 66 typically will result with the box rebooting itself. Its trying to self heal but is sometimes unable to. As we work to clean up every instance this may occur, please open the door and press and hold the internal reset button for 10 seconds. If it continues to happen, please call us as soon as possible and we will walk you through an SD reinit. This will most likely clear the issue.
We have recently found that if not taken care of, this can eventually result with an NB error reboot loop. The only way to clear this error is to send the NarcBox into us for reprogramming.
Bad ID:
The access method you are trying to use is either not correct or the NarcBox has not synced to our server via WiFi after changes were made online. Check the information is correctly entered in your account at narcbox.com. If correct, manually sync the box (on your NarcBox, select the Settings (Gear Icon), when your WiFi name appears and the logo is green, press Sync). If you are unable to sync you will need to check your WiFi connection and/or reset the box.
If you still have this issue, please double check that the User is in the correct Group to access that NarcBox.
Failure Bad MD5:
Bad MD5 is a bad or not solid WiFi connection, possibly with static interference. Firmware updates need a good solid one minute of WiFi connection to complete the update. Our suggestion is to try another WiFi connection. Phone hotspots work great for troubleshooting. See more
WiFi FAQ here.