FAQ
What to do if I used the wrong med?
If you did a medication usage for the wrong medication, please follow the steps below. - Immediately notify your supervisor/account admin - If you are the supervisor or account admin, go into reporting on the website and add a note in the event that ...
RFID Scanning
If you feel like the RFIDs for User Credentials, Medications, or Pouches aren't quite scanning right, it is a great idea to find the "sweet spot". To find the "sweet spot" on your NarcBox follow these steps: Go into the Settings, NarcBox Info and ...
What to do when your Admin is leaving
If a NarcTrak account Admin is retiring or changing jobs, this is what needs to happen before they leave: ***Please contact us if at any time you need assistance in this process at at 888-627-2269 (888-NARCBOX) or through email at ...
Need a NarcBox repaired?
Please open a ticket, email us at support@narcbox.com, or call us at 888-627-2269 to determine if your NarcBox needs to come in for repairs. There are some issues that we can troubleshoot and fix in the field. Other times there are specific hardware ...
Not Recieving Notification or other Emails
If you are not receiving Notification or any other types of emails from us, it could be that our emails are being blocked or flagged on the receiving email server. Many closed .gov email addresses will require you to work with your IT department to ...
Account Access
How many administrator logins can I have on the website? There can be an unlimited amount of administrator logins under your account. However, the purpose of an administrator login is to modify settings, monitor NarcBox Events, configure personal ...
Medication Tracking
Can I track medication usage with the NarcBox? Yes, medication usage as well as waste can be tracked on the NarcBox. A Run #, Dispatch # or Electronic Patient Care Report # can also be attached to the event. See Tracked Medication. Can I scan drugs ...
RFID Access FAQ
Can I use my existing RFID Card? We recommended purchasing either our RFID Access Card, Sticker or Key Fob. This will guarantee the NarcBoxes to work smoothly with the RFID access option without the possibility of any other outside interruptions. If ...
WiFi FAQ
What if my NarcBox is not connecting or syncing as expected? Our NarcBoxes connect and communicate much differently than your everyday WiFi compatible devices. The NarcBoxes will only connect and communicate as needed which means they won't stay ...
Can I still access the NarcBox without WiFi?
Yes. PINs/RFID/Biometrics are stored on the NarcBox and can be used to open the door even if you are out of WiFi range. You can do all NarcBox transactions without WiFi except Manage Inventory. Even if you do a Log Med Use in the field without WiFi, ...
Forgot your PIN to access the NarcBox?
There are now two ways to Reset your PIN. Contact your Supervisor/Administrator and they can Reset the PIN online for you NarcBox user can reset PIN via www.narcbox.com/login Note: If you are a user within 2 agencies and use the same email address ...
Resistive Touch Screen
Did you know that the screens on the NarcBoxes are a resistive touch screen? This allows the users to wear gloves while operating it. What does this mean to you? Do you ever find that your selection is just not correct? You try to select a 4 but a 7 ...
Biometric Capabilities and Security
Biometric Capability Each NarcBox can be equipped with a Biometric sensor. This is an additional option that will need to be chosen at time of purchase. Below is an image to help determine if your NarcBox is equipped with the Biometric sensor or not. ...