Not Recieving Notification or other Emails

Not Recieving Notification or other Emails

If you are not receiving Notification or any other types of emails from us, it could be that our emails are being blocked or flagged on the receiving email server.  Many closed .gov email addresses will require you to work with your IT department to get these emails to pass through your firewall and Hotmail.com email addresses are also notorious for automatically blocking emails from the server. 

​Here's what you can do to assist to resolve this issue.

Please whitelist the below IPs and addresses
narcbox.com (52.36.89.163)
mailgun.narcbox.com (161.38.193.71)

Another thing you can do is configure indicators in Microsoft Defender (which it seems that Defender is blocking this equally as much as Outlook) to allow our IP address/domains. Here's a few articles we found that might be useful.
https://docs.microsoft.com/en-us/microsoft-365/security/defender-endpoint/indicator-ip-domain?view=o365-worldwide   https://fb.smartscreen.microsoft.com/smartscreenfaq.aspx

Please also report to Microsoft, or your mail exchange server, that our emails are safe. 

If you are an Account Administrator or Group Administrator and you are not receiving Instant Notifications/Alerts or Device Activity Digest double check your Personal Settings found in the Settings section.  For more information you can go here:  https://emslogik.zohodesk.com/portal/en/kb/articles/instant-notifications-and-the-device-activity-digest#Instant_Notifications

If you are still having issues or need immediate assistance, please contact us directly.


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