Can I still access the NarcBox without WiFi?
Yes, PINs/RFID/Biometrics are stored on the NarcBox and can be opened even if out of WiFi range. The NarcBox will automatically reconnect to WiFi when it is within range and will transmit all NarcBox events that occurred offline.
There are some events that require active WiFi which can be found under the 'Manage Inventory' button. This includes Transfer In, Transfer Out, or Restock for tagged meds, or Check In, Check Out, Restock/Remove Meds, or Reseal for Pouches.
WiFi Connection Troubleshooting Steps
Here are some troubleshooting steps if your NarcBox is having trouble connecting to WiFi, you're getting a consistent rotating clock, or your password is not being accepted but is correct. Make sure to have read up and implemented on our WiFi FAQ to ...
Connecting to and Managing WiFi Networks
Connecting your Narcbox to a WiFi connection is as simple as connecting any other modern internet enabled device. The Narcbox supports all 2.4 GHz WEP/WPA/WPA2 type connections as well as enterprise security. Open networks, 5 GHz bandwidth or ...
NarcBox Firmware Update Changelog
3.40.02/03 - 9/29/2023 Fixed manual RFID Entry for Log Med Use. 3.40.00/01 - 9/21/2023 Changes to screen appearance with new fonts, colors, and graphics to create a more intuitive, natural experience. "View Inventory," feature allows you to quickly ...
RFID Access FAQ
Can I use my existing RFID Card? We recommended purchasing either our RFID Access Card, Sticker or Key Fob. This will guarantee the NarcBoxes to work smoothly with the RFID access option without the possibility of any other outside interruptions. If ...
NarcBox Firmware Updates
Current Firmware released is '3.40.03' for V3 NarcBoxes and '1.5.4' for HQ's. If you have NarcBoxes that are running on anything lower, updating the firmware is recommended for best performance, stability, and access to the latest features. Please ...