Can I use my existing RFID Card?

We recommended purchasing either our RFID Access Card, Sticker or Key Fob.  This will guarantee the NarcBoxes to work smoothly with the RFID access option without the possibility of any other outside interruptions.   If you want to use your already assigned RFID card or want to purchase cards for building or other accesses, we recommend getting an RFID card that does not run on 13.56 MHz then apply our RFID access sticker to it.  This would guarantee that our RFID sticker would work with the NarcBoxes and the agency RFID card wouldn't mistakenly be scanned.

​My RFID card won't scan

Scanning the RFID card is usually pretty simple, but some of them can be hard to read. We recommend holding the card vertically on the outside edges, then swiping the card starting over the screen towards the bottom of the case (if the case is sitting vertically). If you go to the Settings menu (gear icon) -> System (Info) -> Tech info, you can test scan cards and see the card number pop up at the top of the screen. This could help train/practice a good reading technique. As the cards get bent, moved around, sat on, etc., sometimes they get more difficult to read. We recommend having your personnel check their cards on that tech info screen, and even use it to perfect a scanning technique.

    • Related Articles

    • Activating and Assigning RFID Cards

      PINs are activated on your NarcBox account by default. You can change this online by going to the Settings page, and clicking on the Security tab.  Under 'NarcBox Security Profiles', you will see the different methods that you can select to allow ...
    • Account Access

      How many administrator logins can I have on the website? There can be an unlimited amount of administrator logins under your account.  However, the purpose of an administrator login is to modify settings, monitor NarcBox Events, configure personal ...
    • RFID Tagged Medications

      Add or Remove Inventory Select ‘Inventory’ Enter User(s) Credentials - PIN/RFID/BIO Choose ‘Transfer In’ or ‘Transfer Out’ Scan RFID Med Tag(s), Press ‘Done’ View and confirm Scanned items are correct, Press ‘Save’ Save Report, Press ‘Save’ Log Med ...
    • Forgot your PIN to access the NarcBox?

      There are now two ways to Reset your PIN.   Contact your Supervisor/Administrator and they can Reset the PIN online for you  NarcBox user can reset PIN via www.narcbox.com/login Note: If you are a user within 2 agencies and use the same email address ...
    • Can I still access the NarcBox without WiFi?

      Yes, PINs/RFID/Biometrics are stored on the NarcBox and can be opened even if out of WiFi range.  The NarcBox will automatically reconnect to WiFi when it is within range and will transmit all NarcBox events that occurred offline. ​ The only events ...