HQ Troubleshooting
General Troubleshooting
If your HQ panel or locker are having any type of issue please try the steps listed below: Do a ten second reboot by pressing and holding the black button on the right side of the panel for ten seconds. To do this for your locker if you are having ...
Added Wrong Med
If you have added the wrong Non-Tagged medication on your HQ panel, follow these steps to resolve it: On your HQ panel select 'Manage Inventory' Enter User(s) Credentials - PIN/RFID/BIO Select 'Retire Items' "Are you removing RFID tagged items from ...
HQ and/or Locker Set Up and Troubleshooting
Set Up: HQ with Locker Set up First, please plug in your HQ control panel and your locker (there are 2 different cords supplied with each). Your HQ Control Panel (with the screen) will require the use of the larger power cord labeled ‘Power to HQ ...
Screen Issues on HQ
Blinking Screen - If your HQ screen is blinking (switching from a black screen to a blue screen), please check your power cord. The HQ needs a more powerful cord than a locker or a standard NarcBox. The HQ power cord is similar to a computer power ...