If you have added the wrong Non-Tagged medication on your HQ panel, follow these steps to resolve it:
- On your HQ panel select 'Manage Inventory'
- Enter User(s) Credentials - PIN/RFID/BIO
- Select 'Retire Items'
- "Are you removing RFID tagged items from the HQ?" select 'No'
- If you have multiple lockers, press 'Open/Select Locker', select desired Locker, press 'Switch Locker' (1 Locker at a time)
- Select the medication that you previously added and didn't want to add, enter the quantity that you assigned to that med, then
select 'Next'
- Select the reason that you are removing it- 'Other'
- Select 'Finish' when done
- Make a note in reporting on the website as to why you retired them
- Once the note is in reporting, you can go through the process of adding a new Non-Tagged med on the HQ panel
If you have added the wrong Tagged medication on your HQ panel, follow these steps to resolve it:
- On your HQ panel select 'Manage Inventory'
- Enter User(s) Credentials - PIN/RFID/BIO
- Select 'Retire Items' (this will make the RFID tag unusable)
- "Are you removing RFID tagged items from the HQ?" select 'Yes'
- If you have multiple lockers, press 'Open/Select Locker', select desired Locker, press 'Switch Locker' (1 Locker at a time)
- Scan the RFID(s) or Enter Manually the medication that you previously added and didn't want to add, then select 'Next'
- Select the reason that you are removing it- 'Other'
- Select 'Finish' when done
- Make a note in reporting on the website as to why you retired them
- Once the note is in reporting, you can go through the process of adding a new Tagged med (be sure to add a new RFID sticker (the other one is now unusable) to the vial you are adding) on the HQ panel