OTA

NarcBox Firmware Updates

Current Firmware released is '3.42.39' for V3 NarcBoxes and '1.60.03' for HQ's.
For NarcBoxes that are running on anything lower, updating the firmware is recommended for best performance, stability, and access to the latest features. Please see the NarcBox Firmware Changelog or HQ Firmware Changelog for a complete list of changes. If your NarcBox is running on 3.18 or lower and you are having trouble updating, please contact us for assistance in handling the update.
If you have V2 (firmware starting with 2.##) NarcBoxes please contact us for future options.
For HQs with a serial number lower than HQ-1362 or HQs running on firmware 1.5.4 or lower, a software update may not be available.  We will be in contact personally to assist in updating to this firmware in the near future for those HQ's.

Why update the firmware?


Much like a modern smartphone, the NarcBoxes run on firmware. As we make changes, improvements, and activate new features, these features come to your NarcBox in the form of firmware updates.


NarcBox Firmware update

Currently all firmware update control is locally on the NarcBox. To check if there are updates available,  you can check for updates right on the NarcBox.  You can see the current firmware version on the NarcBox by going to:  Main Menu -> Settings (Gear Icon) -> NarcBox Info (Firmware 3.40.00 and above)

To check and run an update on the NarcBox (with firmware 3.40.00+):

  1. Unlock and open the door (we recommend to always unlock and leave the door open when performing maintenance)
  2. Go to Settings by pressing the gear icon, once the WiFi logo turns green press 'Sync' and wait for the green bar that says "Sync OK Update Available! " (The NarcBox must be on an active network connection. It will not see or be able to update firmware without being able to contact the server.)
  3. From the Settings Menu -> NarcBox Settings -> Firmware Update
  4. The 'Download' button will be lit up if there is an update.  You will press 'Download' to run the update.  Enter your Credentials (PIN/RFID/BIO) to get the download started.  The latest available firmware will start downloading to your NarcBox. 
  5. When it completes, press 'Continue'.  Then go to Settings, once the WiFi logo turns green press 'Sync' and wait for the green bar that says "Sync OK".
Alert
After running the firmware update successfully, "version 3.42.39" should show at the top of the NarcBox Logo screen. If you do not see this number, please press the internal reset button behind the screen near the edge of the circuit board.  Once reloaded you should see the updated firmware version.





HQ Firmware update

To check and run an update on the NarcBox HQ:

  1. Power on your NarcBox HQ Control Panel
  2. Go to 'Settings', then 'Maintenance' and press 'Sync'.  Wait for 'Sync Successful.
  3. Go back one screen, into the 'Settings' menu. Press 'Update'.  Wait for it to Check for updates. If one is available,  a new button will appear.  Press 'Update now' 
  4. The HQ will update and reboot.
  5. Once reloaded, go into Settings, then 'Maintenance' and press 'Sync'.  Wait for 'Sync Successful.
  6. Good to go.

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    • HQ Firmware Update Changelog

      1.60.03 - 6/5/2025 Ability to unlock locker(s) if offline Ability to transfer/check out items or pouch while offline 1.60.01/02 - 1/17/2025 Ability to add a virtual locker Change regular syncs to every 3 hours Main syncs will update medication ...

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      Firmware Update 3.30.02 and below ***Check and perform at least once a month Press ‘Unlock Door’ Enter User(s) Credentials - PIN/RFID/BIO Press Settings Gear Icon Once WiFi Logo is green, press ‘Sync’ and wait for green checkmark Press ‘System’ Press ...

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      It Updated but does not show a new Version/V number- When you are updating your NarcBox, be sure to have the door open the whole time. When the box reboots to finish the update, it should show you a new version number on the blue screen (below the ...