OTA

NarcBox Firmware Updates

Current Firmware released is '3.41.01' for V3 NarcBoxes and '1.5.4' for HQ's. If you have NarcBoxes that are running on anything lower, updating the firmware is recommended for best performance, stability, and access to the latest features. Please see the NarcBox Firmware Changelog or HQ Firmware Changelog for a complete list of changes. If your NarcBox is running on 3.18 or lower and you are having trouble updating, please contact us for assistance in handling the update.
If you have V2 (firmware starting with 2.##) NarcBoxes please contact us for future options.


Why update the firmware?

Much like a modern smartphone, the NarcBoxes run on firmware. As we make changes, improvements, and activate new features, these features come to your NarcBox in the form of firmware updates.

Currently all firmware update control is locally on the NarcBox. To check if there are updates available, you can look under "Announcements" in the support section of this website and/or you can also check for updates right on the NarcBox.

You can see the current firmware version on the NarcBox by going to:  Main Menu -> Settings (Gear Icon) -> NarcBox Info (Firmware 3.40.00 and above) or Main Menu -> Settings (Gear Icon) -> System -> Tech Info (Firmware 3.30.02 and below)

To check and run an update on the NarcBox with firmware 3.40.00+:

  1. Unlock and open the door (we recommend to always unlock and leave the door open when performing maintenance)
  2. Go to Settings by pressing the gear icon, once the WiFi logo turns green press 'Sync' and wait for the green bar that says "Sync OK Update Available! " (The NarcBox must be on an active network connection. It will not see or be able to update firmware without being able to contact the server.)
  3. From the Settings Menu -> NarcBox Settings -> Firmware Update
  4. The 'Download' button will be lit up if there is an update.  You will press 'Download' to run the update.  Enter your Credentials (PIN/RFID/BIO) to get the download started.  The latest available firmware will start downloading to your NarcBox. 
  5. When it completes, press 'Continue'.  Then go to Settings, once the WiFi logo turns green press 'Sync' and wait for the green bar that says "Sync OK".
To check and run an update on the NarcBox with firmware 3.30.02 and below:
  1. Unlock and open the door (we recommend to always unlock and leave the door open when performing maintenance)
  2. Go to Settings by pressing the gear icon, once the WiFi logo turns green press 'Sync' and wait for the "Sync OK Update Available"  and/or green checkmark.  (The NarcBox must be on an active network connection. It will not see or be able to update firmware without being able to contact the server.)
  3. From the Settings Menu -> System -> Maintenance -> Firmware Update
  4. This message will appear "Upload Is Available Are You Sure?".  Press 'Yes' and enter your Credentials (PIN/RFID/BIO).  The latest available firmware will start downloading to your NarcBox. 
  5. When it completes, press 'Continue' to reboot.  Then go to Settings, once the WiFi logo turns green press 'Sync' and wait for the "Sync OK" and green checkmark.

After running the firmware update successfully, "version 3.41.01" should show at the top of the NarcBox Logo screen. If you do not see this number, please press the internal reset button behind the screen near the edge of the circuit board.  Once reloaded you should see the updated firmware version.






    • Related Articles

    • NarcBox Firmware Update Changelog

      3.41.01 - 3/21/2024 Updated Shift Change and Audit flexibility for NTPro Subscribers increased intervals up to 1 month added flexible grace period - 1, 2, 3, or 4 hour before and after time selected included shift change/audit time to be on half hour ...

    • Firmware Update 3.40.00+

      Firmware Update 3.40.00+ ***Check and perform at least once a month Press 'Unlock Door' Enter User(s) Credentials - PIN/RFID/BIO Press Settings Gear Icon Once WiFi Logo is green, press ‘Sync’ and wait for green bar that says "Sync OK" If there is an ...

    • Firmware Udpate Error/Problem on Standard Narcbox

      It Updated but does not show a new Version/V number- When you are updating your NarcBox, be sure to have the door open the whole time. When the box reboots to finish the update, it should show you a new version number on the blue screen (below the ...

    • Firmware Update 3.30.02 and below

      Firmware Update 3.30.02 and below ***Check and perform at least once a month Press ‘Unlock Door’ Enter User(s) Credentials - PIN/RFID/BIO Press Settings Gear Icon Once WiFi Logo is green, press ‘Sync’ and wait for green checkmark Press ‘System’ Press ...

    • Why won’t my NarcBox Sync?

      The NarcBox was unable to "open" the connection to the server. When this happens, the cause can be one of a few things: The WiFi router kicked the connection for some reason - Resetting the box can re-initiate the connection. See How do I reset my ...