OTA

NarcBox Firmware Updates

Current Firmware released is '3.44.33' for V3 NarcBoxes, '1.61.03' for HQ's (1st version), and '2.01.02' for 2026 HQ's (with round bio sensor).
For NarcBoxes that are running on anything lower, updating the firmware is recommended for best performance, stability, and access to the latest features. Please see the NarcBox Firmware Changelog or HQ Firmware Changelog for a complete list of changes. If your NarcBox is running on 3.43.06 or 3.18 or lower and you are having trouble updating, please contact us for assistance in handling the update.
If you have V2 (firmware starting with 2.##) NarcBoxes please contact us for future options.
For HQs with a serial number lower than HQ-1362 or HQs running on firmware 1.5.4 or lower, a software update may not be available.  Please contact us to assist in updating this firmware, 888-627-2269 or support@narcbox.com.

Why update the firmware?


Much like a modern smartphone, the NarcBoxes run on firmware. As we make changes, improvements, and activate new features, these features come to your NarcBox in the form of firmware updates.


NarcBox Firmware update

Currently all firmware update control is locally on the NarcBox. To check if there are updates available,  you can check for updates right on the NarcBox.  You can see the current firmware version on the NarcBox by going to:  Main Menu -> Settings (Gear Icon) -> NarcBox Info (Firmware 3.40.00 and above)

To check and run an update on the NarcBox (with firmware 3.40.00+):

  1. Unlock and open the door (we recommend to always unlock and leave the door open when performing maintenance)
  2. Go to Settings (gear icon), once the WiFi logo shows connected press 'Sync' and wait for "Sync OK  Update Available! " (The NarcBox must be on an active network connection in order to see and update firmware)
  3. From the Settings Menu -> NarcBox Settings -> Firmware Update
  4. The 'Download' button will be availabe if there is an update.  Press 'Download', enter your Credentials (PIN/RFID/BIO) to start the download. 
  5. When it completes, press 'Continue'.  Then go to Settings, once the WiFi logo shows connected press 'Sync' and wait for"Sync OK".
Alert
After running the firmware update successfully, the firmware version "3.44.33" should show at the top of the NarcBox Logo screen. If you do not see this number, please press the internal reset button (or external for newer boxes).  Once reloaded you should see the firmware version updated.





HQ Firmware update

To check and run an update on the NarcBox HQ:

  1. Power on your NarcBox HQ Control Panel
  2. Go to 'Settings', then 'Maintenance' and press 'Sync'.  Wait for 'Sync Successful.
  3. Go back one screen, into the 'Settings' menu. Press 'Update'.  Wait for it to Check for updates. If one is available,  a new button will appear.  Press 'Update now' 
  4. The HQ will update and reboot.
  5. Once reloaded, go into Settings, then 'Maintenance' and press 'Sync'.  Wait for 'Sync Successful.
  6. Good to go.