Related Articles
Error Messages
Why am I getting a “NarcBox door is not secured” Message? There are optical sensors that watch the door to see if/when it opens. Sometimes, the limits on the sensors are not forgiving enough; and due to install location, orientation, and a speed bump ...
HQ Locker Unable to be Reached
If you are trying to open your locker and aren't getting the green light or you are getting a reporting error "HQ Locker Unable to be Reached" please try the troubleshooting steps listed below. Please press and hold the reset button on the bottom ...
Screen Issues on HQ
Blinking Screen - If your HQ screen is blinking (switching from a black screen to a blue screen), please check your power cord. The HQ needs a more powerful cord than a locker or a standard NarcBox. The HQ power cord is similar to a computer power ...
Firmware Udpate Error/Problem on Standard Narcbox
It Updated but does not show a new Version/V number- When you are updating your NarcBox, be sure to have the door open the whole time. When the box reboots to finish the update, it should show you a new version number on the blue screen (below the ...
General Troubleshooting
If your NarcBox is having any type of issue please try the steps listed below: 1) Do a ten second internal reboot by pressing and holding the small red/black button that is inside the box (right behind the screen at the top) for ten seconds. Wait for ...