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NarcBox Firmware Update Changelog
3.43.20/21 - 3/10/2026 Fix Non Tagged Audit to report count Adjust WiFi scanning for new C6 module hardware Fix Hardware detection, specifically for BIO 3.43.16 - 1/27/2026 All new event message file and handling implemented Cradlepoint specific ...
NarcBox Firmware Updates
Current Firmware released is '3.43.21' for V3 NarcBoxes and '1.60.03' for HQ's. For NarcBoxes that are running on anything lower, updating the firmware is recommended for best performance, stability, and access to the latest features. Please see the ...
Need a NarcBox repaired?
Please open a ticket, email us at support@narcbox.com, or call us at 888-627-2269 to determine if your NarcBox needs to come in for repairs. There are some issues that we can troubleshoot and fix in the field. Other times there are specific hardware ...
What to do when your Admin is leaving
If a NarcTrak account Admin is retiring or changing jobs, this is what needs to happen before they leave: ***Please contact us if at any time you need assistance in this process at at 888-627-2269 (888-NARCBOX) or through email at ...
How do I mount/install the NarcBox?
The new pending DEA regulations states that controlled substances need to be stored in a cabinet or safe that "cannot be readily removed". All NarcBoxes should be installed by a licensed professional to perform the necessary work by your ...