Instant Notifications/Alerts and the Device Activity Digest

Instant Notifications/Alerts and the Device Activity Digest

 ***Please keep in mind, both the Instant Notifications and Device Activity Digest will apply only to the logged in user.  Each 'user/login' will need to set their own Instant Notifications and/or Device Activity Digest settings.

Instant Notifications

 After you have logged in, click on the Settings on the left side of the screen then click on the Notifications and Alerts tab.




From here you can toggle on or off any of the Instant Notifications (anytime the specified event occurs you will receive your selected type of notification).  Some may have additional options to filter the single notification to your liking.

You may notice there are some instant notifications that you can turn on and some you cannot.  This is dependent on your account settings.  For example, if you track meds via non-tagged meds (qty per medication), you will not be able to turn on the pouch or tagged medication notifications.  Similarly with shift change, if you do not utilize this feature, these notifications are unable to be turned on until that setting is enabled. 




Any notification option that has a red star/asterisk (*) next to it is a NarcTrak Pro specific notification and can only be enabled with an active NarcTrak Pro subscription.  Click here to see more notification highlights for NarcTrak Pro. 



When completed with your selections, please make sure you select Save at the bottom of the screen.



Device Activity Digest

The Device Activity Digest is an emailed 'report' (on top of the Instant Notifications you may have selected).  The Device Activity Digest is a summary of ALL events that have occurred in your account for the timeframe (frequency) of your choosing.  You can set it up to receive an email anytime events occur (upon occurrence), every 12 hours, 24 hours, 48 hours or once a week.    If you select 'Upon occurrence', you will receive a single email every time someone unlocks a door, does a shift change, enters a log med use, etc. 



When completed with your settings, please make sure you select Save at the bottom of the screen.



The Shift Change or Inventory Audit Missed Alert found on this page is only for older NarcBoxes (2019 or before) that are running on firmware older than 3.12.   This selection/setting will not apply to most Accounts but is still available to support those using it.


*Remember that all of the Instant Notifications and Device Activity Digest settings are specific to the logged in individual.  Each account admin or group admin will need to select/enable their own personal settings.

Notification for All account Users

Want all users to receive an email notification when their credentials are used to access a NarcBox?  This setting is located under Settings on the left side of the screen and click on the Security tab.  This is a great setting to ensure only the specified user is accessing the NarcBox.  This is an account wide setting and will apply to all users in your account.



    • Related Articles

    • NTPro Email and Text Notification Highlights

      NarcTrak Pro offers a variety of different notification options. For example, NarcTrak Pro allows you to receive not only email notifications but also text messages on any of the options listed in personal settings. This includes alerts when an RFID ...

    • Not Recieving Notification or other Emails

      If you are not receiving Notification or any other types of emails from us, it could be that our emails are being blocked or flagged on the receiving email server. Many closed .gov email addresses will require you to work with your IT department to ...

    • Critical Events and Activity (NTPro only)

      Found on your accounts Reporting page is the Critical Alerts tab. This is available for all active NarcTrak Pro customers. Similar to each users Instant Notifications and Alerts, the Critical Alert settings will apply only to the logged in user. Each ...

    • Set Up Text Alerts (NTPro only)

      This option is available to Account Admins (or Group Admins) with an active NarcTrak Pro Subscription. Contact us if you have any questions or would like to upgrade your account subscription. Go into your account, find your user and hover over ...

    • NarcTrak Pro Billing

      The NarcTrak Pro subscription is $80/device per year for the original subscription. For the NarcTrak Pro System subscription you have access to all that is offered in the original NarcTrak Pro system plus RFID medication tags and seals for ...