NarcBox YouTube

This is the link to our YouTube channel which has training and step by step instruction videos to help with using your NarcBoxes and HQs on the daily: https://www.youtube.com/@NarcBox

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• Welcome to NarcBox!

  Welcome to NarcBox! We would love to answer any questions you have about your all-inclusive narcotic management system. We can help with step by step set up via phone or feel free to head to our Quick Start Guide or watch our NarcBox tutorials. We ...

• NarcBox Firmware Update Changelog

  3.41.30 - 12/12/2024 Update/Improvement on Biometrics data 3.41.26/28 - 8/30/2024 Fixed shift change flag clearing on reboot in last half of window Fixed adding new biometrics Fixed 'View Inventory' down arrow for more than 5 meds WiFi Improvements ...

• Why won’t my NarcBox Sync?

  The NarcBox was unable to "open" the connection to the server. When this happens, the cause can be one of a few things: The WiFi router kicked the connection for some reason - Resetting the box can re-initiate the connection. See How do I reset my ...

• How do I reset my NarcBox?

  There are two ways to reset/reboot your NarcBox. Be sure to always wait about 1-2 minutes after a reset for the box to fully reboot, find a connection, etc. Open the NarcBox Door and press the small red or black reset button on the inside of the ...

• Need a NarcBox repaired?

  Please open a ticket, email us at support@narcbox.com, or call us at 888-627-2269 to determine if your NarcBox needs to come in for repairs. There are some issues that we can troubleshoot and fix in the field. Other times there are specific hardware ...