NarcBox YouTube

This is the link to our YouTube channel which has training and step by step instruction videos to help with using your NarcBoxes and HQs on the daily: https://www.youtube.com/@NarcBox

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• Welcome to NarcBox!

  Welcome to NarcBox! We would love to answer any questions you have about your all-inclusive narcotic management system. We can help with step by step set up via phone or feel free to head to our website and watch our tutorials. We want you to know ...

• NarcBox Firmware Update Changelog

  3.41.01 - 3/21/2024 Updated Shift Change and Audit flexibility for NTPro Subscribers increased intervals up to 1 month added flexible grace period - 1, 2, 3, or 4 hour before and after time selected included shift change/audit time to be on half hour ...

• Why won’t my NarcBox Sync?

  The NarcBox was unable to "open" the connection to the server. When this happens, the cause can be one of a few things: The WiFi router kicked the connection for some reason - Resetting the box can re-initiate the connection. See How do I reset my ...

• How do I reset my NarcBox?

  There are two ways to reset/reboot your NarcBox. Be sure to always wait about 1-2 minutes after a reset for the box to fully reboot, find a connection, etc. Open the NarcBox Door and press the small red or black reset button on the inside of the ...

• Need a NarcBox repaired?

  Please open a ticket, email us at support@narcbox.com, or call us at 888-627-2269 to determine if your NarcBox needs to come in for repairs. There are some issues that we can troubleshoot and fix in the field. Other times there are specific hardware ...