HQ Locker Unable to be Reached
If you are trying to open your locker and aren't getting the green light or you are getting a reporting error "HQ Locker Unable to be Reached" please try the troubleshooting steps listed below.
Please press and hold the reset button on the bottom right of the Locker next to the power port for 10 seconds. If it is powered the light on the top will flash green when the button is let go. If it does not flash green, check that the power cord is plugged into a working outlet or try using a different power cord.
Next you will also want to reset your HQ control panel by pressing and holding the reset button for 10 seconds.
Now that we have ensured that your locker is receiving power and ready to go, on your HQ control panel please go to your Settings, Select Locker Manager and then press Refresh Connected Devices. This will re-pair/refresh/reconnect your locker to your panel. Once that is finished you should see your locker(s) listed in the small box above that button. If the locker is listed there then you are good to go.
Once that is completed go to Settings, Maintenance, and Sync. Once this is completed try to open your locker.
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