HQ and/or Locker Set Up and Troubleshooting

HQ and/or Locker Set Up and Troubleshooting

Set Up:

HQ with Locker Set up

First, please plug in your HQ control panel and your locker (there are 2 different cords supplied with each).
Your HQ Control Panel (with the screen) will require the use of the larger power cord labeled ‘Power to HQ Control Panel’ and is similar to a computer or laptop cord.  
Your HQ Locker will require the smaller 110v wall power cord and is different than the HQ Control Panel cord.

To unlock your HQ Locker:
      On your HQ Control Panel, press Open Locker
      Use the PIN 01234 
      Select the Locker you wish to open and press OPEN
      A green light will turn on at the top of the locker
      Press the black button next to the green light (this releases the lock on the latches) 
      Then push on the latches to open the locker

Adding your HQ Control Panel to your online NarcTrak account:
      Select HQ Management (on the left hand side)
      Select + Add HQ Control Panel   
      Enter the serial number HQ-#### (this can be found on the back of your HQ Control Panel)
      Add additional information (Station, Department, etc.) as you see fit. 
            *Your HQ Locker that is paired to this Control Panel will automatically be added to your account
      Click Save 

Then on your HQ Control Panel:
      Press Settings
      Press Maintenance
      Press Sync and receive Sync Successful
     
Now you can use your assigned credentials that were set up online in your NarcBox Account to access the HQ and Locker.

Additional Locker Set up

If you already have an HQ Control Panel and have purchased an additional HQ Locker (1 HQ Control Panel can control up to 6 lockers), follow these steps :
      First, please plug in your your HQ Locker with the smaller 110v wall power cord that is supplied

Next, go online and select HQ Management (on the left hand side)
      Under the heading Lockers make a note of what HQL10### locker numbers you already have

Then on your HQ Control Panel:
      Press Settings
      Press Locker Manager
      Press Scan 
      All lockers nearby will appear under Available NarcBox HQ Lockers
      Make note of the HQL10### locker that is not already in your account
      
Next in your online account:
      Select HQ Management (on the left hand side)
      Under the heading Lockers select +Add Locker
      Enter in the HQL10### and enter a name for your Locker

Then on your HQ Control Panel:
      Press on the HQL10### you just added to your account to select it
      A pop up screen will appear and press Add locker
      The locker will now appear in a menu on the right that is listed as Connected Lockers

Now lets go back and make sure the locker Opens properly (go back to the beginning of this tutorial).

HQ buttons and light functions:

Please notice the 2 black buttons on the right side of the HQ Locker. They do the following:   
      Button on top (by the light) tells the lock on the latches to release after a PIN has been entered correctly on the HQ panel.  
      Button on bottom right side by the power port is the reset button.

The light on top flashes different colors to communicate different things:     
      Flashes green 3 times when the reset button is pushed.
      Solid green light tells you the locker is ready to open.  You need to push the black button (right of the light) to release the latch locks, then push on both latches to open the locker.
      Solid red light tells you the door is unsecure.  
      Slow blue flash (every 60 seconds) tells you the locker is paired to an HQ panel.

Troubleshooting:

Below you will find some trouble shooting tips. If for any reason these tips do not resolve the issue you are having, please contact us by submitting a ticket, emailing support@narcbox.com, or calling us at 888-627-2269.

HQ Locker Unable to be Reached:

If you are trying to open your locker and aren't getting the green light or you are getting a reporting error "HQ Locker Unable to be Reached" please try the troubleshooting steps listed below.

Please press and hold the reset button on the bottom right of the Locker next to the power port for 10 seconds. If it is powered the light on the top will flash green when the button is let go. If it does not flash green, check that the power cord is plugged into a working outlet or try using a different power cord.


Next you will also want to reset your HQ control panel by pressing and holding the reset button for 10 seconds.


Now that we have ensured that your locker is receiving power and ready to go, on your HQ control panel please go to your Settings, Select Locker Manager and then press Refresh Connected Devices. This will re-pair/refresh/reconnect your locker to your panel. Once that is finished you should see your locker(s) listed in the small box above that button. If the locker is listed there then you are good to go. 





Once that is completed go to Settings, Maintenance, and Sync. Once this is completed try to open your locker. 



Foreign Device - HQ Lockers:

If you see a foreign device on your locker manager screen, on the left side, this is what you should do:
  1. Click on it and select forget/remove.
  2. Either scan for lockers again and try pairing the new locker or click repair all lockers if you are trying to repair an old locker.
  3. If the foreign device comes up again repeat those steps (it may take a few times of repeating these steps) until the locker shows up in the small box on the right side. If it successfully shows up in the small box on the right side of the screen then you are good to go.
  4. You can also try doing a ten second reboot and then go back to trying to pair or repair your locker.  

HQ Lockerless Option Issues:

Lockerless Panel and/or Virtual Locker


PLEASE DO NOT DO ANYTHING if you have a virtual locker connected to your HQ and you have run into any sort of issue. PLEASE DO NOT CHANGE ANYTHING in the Locker Manager section on the HQ Panel. The Virtual Locker needs to stay in your Connected Lockers. If it is not there, please contact us.


If you are having an issue with Managing Inventory, press and hold the reset button on the bottom right side of your panel. Once your panel has rebooted, please try again.

If your HQ Panel is still not matching the Inventory that is online, you can select Manage Inventory, Summary, then press the button that says 'Get Server Inventory'.  If you are still having issues please contact us.

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