How do I mount the NarcBox?

The NarcBox can be secured by drilling through any of the back or side walls (excluding the front or door).  We recommend making a template to use for all of your NarcBoxes so they have the same mounting pattern and can be easily interchanged if needed.  You may also want to use washers between the box and the wall to prevent over tightening and tweaking the frame of the box. Please also consider leaving enough space to access and remove the power cord from the NarcBox in case the power port reset needs to be used.  

The NarcBox HQ panel has a mount provided with it to secure it to any wall.  The HQ Locker can be secured by drilling through the back of the locker.  Please make sure you are mounting the locker with the latches on the right side of the door, the light on the top right and the power port on the bottom right. 

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• NarcBox Firmware Update Changelog

  3.41.26/28 - 8/30/2024 Fixed shift change flag clearing on reboot in last half of window Fixed adding new biometrics Fixed 'View Inventory' down arrow for more than 5 meds WiFi Improvements allows display up to 64 characters (SSID and password) WiFi ...

• Need a NarcBox repaired?

  Please open a ticket, email us at support@narcbox.com, or call us at 888-627-2269 to determine if your NarcBox needs to come in for repairs. There are some issues that we can troubleshoot and fix in the field. Other times there are specific hardware ...

• NarcBox and HQ Quick Start Guide

  * The next 4 steps will be online and can be found on the left navigation panel in your NarcBox/NarcTrak account.

• NarcBox Specifications

• HQ Firmware Update Changelog

  1.60.00 - 07/04/2024 Rerouted Firmware Update calls - once on this firmware HQ is strictly calling narcbox.com Fixed Log Med Use for non tagged meds to report 2 users Displays Mac Address for WiFi and Mac Address for ethernet (if hardwired) Change ...