How do I mount the NarcBox?
The new pending DEA regulations states that controlled substances need to be stored in a cabinet or safe that "cannot be readily removed".
The NarcBox can be secured to a floor or any sturdy surface by drilling through any side of the box, excluding the front panel with the screen or the door. The screen rotates 90 degrees around in each direction. And there are multiple power ports to accommodate different mounting orientations. We recommend making a template to use for all of your NarcBoxes so they have the same mounting pattern and can be easily interchanged if needed. You may also want to use washers between the box and the wall to prevent over tightening and tweaking the frame of the box. Please also consider leaving enough space to access and remove the power cord from the NarcBox in case the power port reset needs to be used.
The NarcBox HQ panel has a mount provided with it to secure it to any wall. The HQ Locker can be secured by drilling through the back of the locker. Please make sure you are mounting the locker with the latches on the right side of the door, the light on the top right and the power port on the bottom right.
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Need a NarcBox repaired?
Please open a ticket, email us at support@narcbox.com, or call us at 888-627-2269 to determine if your NarcBox needs to come in for repairs. There are some issues that we can troubleshoot and fix in the field. Other times there are specific hardware ...
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* The next 4 steps will be online and can be found on the left navigation panel in your NarcBox/NarcTrak account.
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Below you will find some trouble shooting tips. If for any reason these tips do not resolve the issue you are having, please contact us by submitting a ticket, emailing support@narcbox.com, or calling us at 888-627-2269. General Troubleshooting: If ...
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