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Need a NarcBox repaired?
Please open a ticket, email us at support@narcbox.com, or call us at 888-627-2269 to determine if your NarcBox needs to come in for repairs. There are some issues that we can troubleshoot and fix in the field. Other times there are specific hardware ...
Welcome to NarcBox!
Welcome to NarcBox! We would love to answer any questions you have about your all-inclusive narcotic management system. We can help with step by step set up via phone or feel free to head to our Quick Start Guide or watch our NarcBox tutorials. We ...
Customizable Shift Change / Audit features for NarcTrak Pro
We have extended Shift Change / Audit Schedules for all NarcTrak Pro subscribers. Shift Changes / Audits can be required anywhere from every 8 hours up to 1 month for each of your NarcBox(es). *Please note: In order for any of your NarcBoxes to allow ...
Checking Door Sensors (Latch and Arm Sensors)
You may need to find out what is going on with the Door Sensors if you are having unlocking/locking errors. You can also find more troubleshooting ideas here for unlocking/locking errors. Finding Latch and Arm Sensor Data running on firmware 3.40.00 ...
NarcTrak Pro Billing
The NarcTrak Pro subscription is $80/device per year for the original subscription. For the NarcTrak Pro System subscription you have access to all that is offered in the original NarcTrak Pro system plus RFID medication tags and seals for ...