Contact Us

Contact Us


Need assistance?  Please call us at 888-627-2269 (888-NARCBOX)

We are available Monday-Friday from 9am - 5pm Mountain Time.


You can also contact us through email at support@narcbox.com and we will reach out to you as soon as we can.

You can also submit a ticket via this knowledge base section.  Please note that your username and password for the Knowledge Base section is not automatically set up to be the same as your login information for narcbox.com.  You can choose to set your username and password for the Knowledge Base section to be the same as your login information for narcbox.com if you would prefer. 

    • Related Articles

    • Need a NarcBox repaired?

      Please open a ticket, email us at support@narcbox.com, or call us at 888-627-2269 to determine if your NarcBox needs to come in for repairs. There are some issues that we can troubleshoot and fix in the field. Other times there are specific hardware ...

    • Welcome to NarcBox!

      Welcome to NarcBox! We would love to answer any questions you have about your all-inclusive narcotic management system. We can help with step by step set up via phone or feel free to head to our Quick Start Guide or watch our NarcBox tutorials. We ...

    • Customizable Shift Change / Audit features for NarcTrak Pro

      We have extended Shift Change / Audit Schedules for all NarcTrak Pro subscribers. Shift Changes / Audits can be required anywhere from every 8 hours up to 1 month for each of your NarcBox(es). *Please note: In order for any of your NarcBoxes to allow ...

    • Checking Door Sensors (Latch and Arm Sensors)

      You may need to find out what is going on with the Door Sensors if you are having unlocking/locking errors. You can also find more troubleshooting ideas here for unlocking/locking errors. Finding Latch and Arm Sensor Data running on firmware 3.40.00 ...

    • NarcTrak Pro Billing

      We bill annually to make it easier for everyone. We will also do our best to only bill for active boxes. So if you have spares or rarely used reserves we won't include those. We will start the subscription the month you go live. Your subscription ...