Related Articles
Need a NarcBox repaired?
Please open a ticket, email us at support@narcbox.com, or call us at 888-627-2269 to determine if your NarcBox needs to come in for repairs. There are some issues that we can troubleshoot and fix in the field. Other times there are specific hardware ...
NarcBox Firmware Updates
Current Firmware released is '3.43.19' for V3 NarcBoxes and '1.60.03' for HQ's. For NarcBoxes that are running on anything lower, updating the firmware is recommended for best performance, stability, and access to the latest features. Please see the ...
Welcome to NarcBox!
Welcome to NarcBox! We would love to answer any questions you have about your all-inclusive narcotic management system. We can help with step by step set up via phone or feel free to head to our Quick Start Guide or watch our NarcBox tutorials. We ...
Customizable Shift Change / Audit features for NarcTrak Pro
We have extended Shift Change / Audit Schedules for all NarcTrak Pro subscribers. Shift Changes / Audits can be required anywhere from every 8 hours up to 1 month for each of your NarcBox(es). *Please note: In order for any of your NarcBoxes to allow ...
Checking Door Sensors (Latch and Arm Sensors)
You may need to find out what is going on with the Door Sensors if you are having unlocking/locking errors. You can also find more troubleshooting ideas here for unlocking/locking errors. Finding Latch and Arm Sensor Data running on firmware 3.40.00 ...